How much is shipping?
We like to make things simple and easy for you. $8 flat rate shipping to all Canadian addresses and $12 flat rate shipping to Continental USA addresses.
Are taxes and import duty covered?
Tea is a GST and PST exempt non-taxable item, no tax will be charged. Import duties are covered by you when needed.
When will my order arrive?
We ship Canada Post standard ground for all Canadian and continental USA orders from Vancouver, Canada. We package and send them out within 2 days so you will receive within 2-9 days.
Can I track my order?
Yes, we'll send you a confirmation with tracking code so you can track your teas the entire journey.
How are the teas packed?
All teas are packed in air vacuum resealable bags and carefully packaged so they are in the best shape when you receive them.
Return and Exchanges
Can change my order?
Yes, we understand sometimes we change our mind. We are here to help, please submit your changes by emailing firstname.lastname@example.org within 24 hours of placing the order.
Can I return the teas?
Unfortunately, no refund is available due to Canadian Food regulations. It requires us to throw out returned teas. We source the teas from dedicated tea farmers and so like to avoid throwing them in the bin. We recommend trying the teas in small quantities first before deciding and share the teas with friends.
FREQUENTLY ASKED QUESTIONS
Are your teas safe to drink?
Offering you clean and healthy tea is very important to us, after all, we drink tea to be healthy. Yes, our teas have all passed government certified lab exams and food safety management system (HACCP).
Why does your tea taste better?
The answer is simple - We source directly from tea farmers in Taiwan. We taste and pick at the farms and choose the best to offer to you.
Why do you only sell Taiwan teas?
The tea world is so vast, we want to focus on one place and naturally, given our family history in tea, we chose Taiwan. Only when we focus on one thing can we be the best at it.
Does your teas contain artificial flavoring / coloring / additives?
No. Our teas do not contain artificial flavoring or coloring.
Do you offer wholesale?
Yes. Please email us at email@example.com. We'll get back to you with information and applications and then we go from there!